Privacy Policy

Privacy Policy

This privacy policy (“Privacy Policy”) describes how we handle Personal Information collected and received in the course of your use of our website, mobile applications and all services provided by us (collectively, the “Services”). It also governs the collection, usage, storage, processing and disclosure of Personal Information. This should be read in conjunction with Terms of Service governing your relationship with us.

Personal Information includes any data about any individual who can be identified from the data including but not limited to your name, identification card number, passport number, address, your contact information (email, telephone number and fax number), job title, company’s name and any other information relating to individuals, which you have provided to us.

By signing up for or using any of our Services, products or campaigns, or submitting Personal Information to or otherwise communicating with us (including our representatives, agents, sub-contractors and employees), you agree and consent to us collecting, using, disclosing your Personal Information in accordance with this Privacy Policy.

This Privacy Policy in all respects shall be governed by the laws of Singapore.

    From time to time, we may collect and use information from you including but not limited to the following situations:

  • When you register for an account with us (“Account”).
  • When you choose to connect your Account with an external third party service or mobile application, such as Facebook.
  • When you use the features and functions available on our Services, for example, by posting a request to purchase electricity, offer to sell electricity, or interacting with other users through the messenger feature.
  • When you visit our website.
  • When we receive references from third parties.
  • When you respond to our promotions, campaigns, events or any our marketing initiatives.
  • If you contact us, for example, with a query or to report a problem.
  • When you submit your Personal Information to us for any other reasons.

  • Providing Personal Information in connection with our Services is necessary for performance of our Services. However, if you choose to withhold any Personal Information and/or to withdraw your consent given for any or all purposes set out in this Privacy Policy, we may be unable to provide certain aspects of our Services to you.

    By providing us with any Personal Information relating to a third party (e.g. information of your family members, employer, and/or employees), you represent and warrant to us that you have obtained the prior consent of the third party for the collection, usage and disclosure of the Personal Information for the Permitted Purposes. By submitting such Personal Information to us, you further warrant and represent to us that you have notified the third party of the terms of this Privacy Policy.

Our Services offer features which allow users to connect and communicate with others, and to share information with each other in order to complete a transaction. We generally do not monitor the information which you share. You are responsible for the information you choose to share with other users.

    We may use and disclose the Personal Information collected from you including but not limited to the following purposes (collectively “Permitted Purposes”):

  • To verify your identity or authority of representatives who contact us and to carry out or respond to requests, update our records and maintain your Account with us;
  • For us to operate, process, and administer your trading of electricity or any other services provided by us;
  • To facilitate any proposed or actual contractual arrangements pertaining to your purchase or supply of electricity;
  • To develop, operate, improve, deliver and maintain our Services;
  • To respond to your queries, comments, complaints and feedback;
  • To carry out polls, surveys, analysis and research on how our Services are being used and how we can improve them;
  • To send you marketing and/or promotional materials on products and services provided by us or our third-party service providers.
  • For other purposes which we have obtained your consent;
  • To send notices and communicate with you, including on any matters related to your purchase or supply of electricity; and
  • For us to comply with our obligations under the law.

    We may share Personal Information about you including but not limited to the following ways:

  • When you register for an Account, the information which you make available on your profile may be viewed by other users of our Services.
  • We may share the Personal Information with our affiliates, our third-party service providers, agents, regulatory authorities, advisors and other third parties as necessary for us to provide services to you. We may disclose Personal Information to individuals or companies who assist us in performing certain aspects of our Services on our behalf, such as processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, data analysing, providing support services or in other tasks. Such service providers will only have access to your Personal Information to the extent necessary to perform their functions.
  • We may disclose your Personal Information if required to do so by law or if we believe that such action is necessary to prevent fraud or crime or to protect our Services or the rights, property or personal safety of any person.
  • We respect your privacy and we will not sell your personal information to any third party.

The security of your information is important to us. We have reasonable security measures in place to protect against the loss, misuse and alteration of information under our control.  We also follow generally accepted industry standards to protect the information transmitted to us over the Internet, both during transmission and once we receive it. Sensitive information are encrypted using secure socket layer technology (SSL). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

It is important that you protect against unauthorised access of your Account and Personal Information by choosing your password carefully, and keeping your password and Account secure (e.g. by signing out after using our Services).

You may access and update your Personal Information within our Services through the “Dashboard” page of your Account.

Where you provide Personal Information about yourself to us, you are responsible for providing accurate, not misleading, complete and up-to-date information about yourself and any other person whose personal information you provide to us. You shall update us in a timely manner any Personal Information you provided to us accordingly when there are any changes

You may withdraw your consent given for any or all purposes set out in this Privacy Notice in writing by writing to our Personal Data Protection officer at dpo@powerbersama.sg.

    We may use tracking technologies on our Services. These enable us to understand how you use our Services which, in turn, helps us to provide and improve our Services. However, the tracking technologies do not access, receive or collect information which can be used to identify you. We have listed below some examples of the tracking technologies used on our Services:

  • Cookies. A cookie is a small data file sent from a website to your browser that is stored on your device. Cookies are used for a number of purposes, including to display the most appropriate content based on your interests and activity on our Services, estimate and report our Service's total audience size and traffic, and conduct research to improve our Services. You can configure your device's settings to reflect your preference to accept or reject cookies. If you reject all cookies, you will not be able to take full advantage of our Services.
  • Clear gifs. We employ a software technology called clear gifs (a.k.a. web beacons or web bugs) to help us better manage content on our Services by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.
  • Flash cookies. We use Flash cookies (a.k.a local shared objects or LSOs) to store some of your viewing preferences on our Services. These are used to collect and store information, but differ from browser cookies in the amount, type and manner in which data is stored.

  • By accessing and using our website, you consent to the storage of cookies, web beacons, any similar storage technologies and information on your devices. You also consent to the access of such cookies, web beacons, any other similar storage technologies and information on your devices by us.

We reserve the right to make changes to this Privacy Policy at any time and all changes will be posted here. You agree to be bound by the prevailing terms of this Privacy Policy as updated and/or amended from time to time. We encourage you to check the latest version of this Privacy Policy from time to time. Your continued use of our Services constitutes your acceptance of the updated Privacy Policy.

Our Services may, from time to time, contain links to external sites or resources which are operated by third parties. We have no control over the content and privacy practices of such sites or resources. You should exercise caution and are advised to review the privacy policies of these sites and resources operated by third parties and understand how your information may be used by those third parties.

To the fullest extent permitted under laws, we expressly disclaim and exclude our liability for any third party’s act, omissions, negligence, its use of cookies, content, security of any third-party websites (including those linked to our website).

If you have any questions, complaints, concerns or comments on our Privacy Policy, we welcome you to contact us by sending an email to our Personal Data Protection officer at dpo@powerbersama.sg.